Trust & Privacy
CLEAP understands that the services provided to you or performed on your behalf involve a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the Personal Data provided to us. Our following policy describes our privacy practices regarding the collection, use and disclosure of personal data we collect or receive from the visitors of the site. By using the CLEAP web site or benefiting from the services available from us, you are accepting the practices described herein.
Privacy policy
Definitions
Personal data “(Personal Data”) within this policy refers to any information relating to an identified or identifiable natural person in the meaning of:
- for data subjects residing in the EEA territory, the Directive (EU) 95/46 EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;
- for data subjects residing in Switzerland, the Swiss Federal Act on Data Protection 1992
Collection and use of Personal data
Data Collection
The main reason why we collect Personal Data about you is to provide you the services and improve the Site features and content and to enable you to enjoy and easily navigate the Site and using the services.
When you contact us for information we will ask you for Personal Data. We may collect the following Personal Data:
- Contact information, such as name, physical address, telephone number(s), email address, and company;
- Transactional information, including information about the products and services you purchase or about which you make an inquiry;
- User preferences, such as product requirements, areas of industry interest, newsletters, community choices and other information you select in the customer profile when contacting us;
We may supplement information you provide with information received from third parties.
Data Use
CLEAP uses Personal Data for the purpose of offering the services. The data transmitted to CLEAP by you may be hosted by CLEAP or a third party of its choice, as part of the services. We use your Personal Data for the following general purposes:
- to fulfill your requests for services;
- to personalize the promotional offers and content you see, in particular based upon your activity and your transaction history with the Site;
- to improve the services;
- to conduct research and compile statistics on usage patterns;
- to manage communicate with you in general;
- to respond to your questions and comments;
- to notify you about promotional offers and services that may be of interest to you;
- to send you the CLEAP ‘s newsletter;
- to comply with legal requirements.
Legal Requirements
CLEAP may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements.
Subcontractors
Your Personal Data may be transferred, accessed and stored as necessary for the uses stated above in accordance with this policy. While CLEAP may share your personal information with agents and contractors to perform the functions listed above, including order fulfilment and website management, we require that they treat your Personal Data, and limit its use, in accordance with the standards specified in this policy.
Electronic communications & Cookies
In addition to the information specified above, CLEAP may collect information about your use of the Site through electronic communications protocols and cookies. As is true when you visit most websites, CLEAP may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address, referring website and date and time. We collecting this information to customize your experience as a user. It allows us to monitor and analyze use of the Site and services and to increase the Site’s functionality and user-friendliness.
Like many other websites, CLEAP may also use cookies, embedded URLs and embedded pixels to capture additional information. Cookies are small data files, which are transferred to a computer’s hard disk in order to memorize information like registration IDs and passwords. We may utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by user. Please note that you can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. We may re-associate the information provided by the technologies directly above with Personal Data.
Information sharing, transfer and disclosure
We may share aggregated information that does not include Personal Data and we may otherwise disclose non-identifying information with third parties for analysis and other purposes. Any aggregated information shared in these contexts will not contain Personal Data.
Under certain circumstances, CLEAP may be required to disclose Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Where it relates to Personal Data, we will attempt to refer any request for disclosure of personal information to the Data Subjects. CLEAP may, where legally obligated to do so, disclose Personal Data to law enforcement or other government authorities, in which case CLEAP will notify its Data Subjects of such a request unless prohibited by law to do so.
CLEAP will not transfer any Personal Data received from you outside the European Economic Area or Switzerland except with your prior written consent.
By using the Site, you acknowledge and agree that Personal Data you submit to CLEAP will be hosted by CLEAP or a third party of its choice for an indefinite period of time within the European Economic Area or Switzerland. You hereby agree that your Personal Data may be transferred to European Economic Area countries or Switzerland – and maintained on – computers located in the European Economic Area territory or Switzerland, where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of Personal Data represent your explicit agreement to such transfer.
Access and delete your personal information
All users may review, update, correct or delete their Personal Data within their user account. If you would like us to amend or delete your Personal Data in our system, please let us know by e-mail at the following address at data.officer@cleap.ch and we will attempt to accommodate your request if we do not have any legal obligation to retain the record.
Please note that any information that we have copied may remain in back-up storage for some period of time after your deletion request, as well as any content that you have posted transmitted to a third-party. This may be the case even though no Personal Data about your user account remains in our active users’ databases.
You acknowledge that the use of the Internet is not safe and that there are certain inherent risks to your Personal Data. CLEAP shall make all the necessary efforts to protect your Personal Data but it cannot guarantee or warrant that data you provide to CLEAP is safe and protected from unauthorized third-party access and theft and, therefore, waives all liability in this respect.
Acceptance of the policy
CLEAP reserves the right to make any changes to this policy as necessary or desirable without prior notification to you. Users will be informed of the new Privacy Policy, but it is your responsibility to verify regularly this policy to be informed of any changes. Your continued use of the services after any such changes or after explicitly accepting the new Privacy Policy upon using the Site and/or the services shall constitute your consent to such changes.
Data controller & Contact
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